FAQ

 

What types of products does PocketCinema offer?

PocketCinema specializes in innovative mobile accessories designed to enhance your viewing experience. Our product range includes items such as the Cell Phone Screen Magnifier, which transforms your smartphone into a mini home theater, allowing for an improved viewing experience for movie lovers on the go.

How does the Cell Phone Screen Magnifier work?

The Cell Phone Screen Magnifier utilizes a convex lens to enlarge the screen of your smartphone, providing a clearer and larger image. This accessory is particularly beneficial for watching movies or shows, as it enhances the visual experience without the need for additional devices.

What is the shipping policy for PocketCinema products?

We aim to deliver your orders within 7 to 12 working days from the date of purchase. After processing your order within 1 to 3 business days, we ship using trusted partners. You will receive a tracking number to monitor your shipment's progress.

What is the return policy for PocketCinema products?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. The product must be in its original condition, unworn or unused, with tags, and in its original packaging. For items shipped to the European Union, a 14-day cooling-off period applies.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number. You can use this number to monitor the status and progress of your shipment until it arrives at your designated address.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work towards a resolution, which may include a replacement or refund.

Are there any shipping restrictions?

While we strive to provide worldwide shipping, certain remote locations or international destinations may not be covered under our shipping network. If you have concerns about your shipping address, please reach out to our customer support team prior to placing your order.

Can I change or cancel my order after it has been placed?

If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request; however, changes may not be possible once the order has been shipped.